Frequently asked questions

Browse our collections, add the items you want to your cart and click Check out. Enter your shipping details, choose a payment method and place your order. You'll receive an order confirmation by email.

No — you can check out as a guest. With an account you can see your past orders and start a return from My Orders in a few clicks.

Every order gets 5% off, applied automatically at checkout. There's no code to enter.

Orders are processed within 24–48 hours, so please contact us as soon as possible at info@buyspree.us with your order number. We'll do our best to help before your order ships.

We currently deliver within the United States only.

Orders are processed within 24–48 hours. Orders placed after 5:00 pm ET are processed the next business day, and weekend orders are processed by the close of business on Monday (holidays excluded).

With standard shipping, orders to the eastern U.S. generally arrive in 3–5 business days and orders to the western U.S. in 5–8 business days, after processing. Delivery times are estimates and don't include weekends or holidays.

Not at the moment — guaranteed next-day and 2-day shipping services are not available.

A non-delivery fee charged by the carrier applies to refused shipments. It's charged to the payment method used at checkout and deducted from any refund or store credit.

We accept major credit and debit cards and popular digital wallets. See the full list on our Payment Methods page.

Yes. Checkout uses a secure, encrypted connection and payments are processed by trusted third-party providers. We never see or store your full card number.

All prices are in US dollars (USD). Applicable taxes and shipping costs are added at checkout before you pay.

On eligible orders you can choose Shop Pay Installments at checkout to split your purchase into interest-free payments.

We accept returns of items that arrived damaged or defective (or the wrong item), within 14 days of delivery. Return shipping is free. We don't accept returns for change of mind (buyer's remorse); size exchanges are possible for clothing, see below. Some brands have a shorter window (for example Faulk: 7 days), shown in the Return policy tab on the product page.

Items that are not damaged or defective (change of mind), items damaged by use or misuse, used mouth calls (for health reasons), gift cards and final sale items can't be returned.

Log in to your account, go to My Orders, select the order and click Request Return, then add photos of the damage or defect. If you checked out as a guest, email info@buyspree.us with your order number.

No. Returns of damaged, defective or wrong items are free: we send you a prepaid return label.

Once we receive and inspect your return, we refund your original payment method within 5–10 business days and email you a confirmation. Original shipping fees are non-refundable unless the error was ours.

Contact us within 14 days of delivery with photos of the item and the packaging. We'll send a free replacement or give you a full refund, including the original shipping cost.

Yes, in two cases: (1) the item arrived damaged or defective, or (2) a clothing item doesn't fit and you need a different size of the same product. Contact us within 14 days of delivery; for a size exchange the item must be unused, unwashed and in its original packaging with tags. We don't offer exchanges or returns for change of mind (buyer's remorse).

Email us at info@buyspree.us or call +1 302-664-8258. We're available Monday – Friday, 9 AM – 6 PM ET, and reply to emails within 1 business day.

If you have an account, you can see your orders under My Account. For any order question, email us with your order number and we'll help.